Sky launches UK's first inclusive remote control for digital satellite
According to the 2001 Census Family Resource Survey, over 10.3 million adults who live in their own home said they found it difficult lifting and carrying objects because of reduced mobility and manual dexterity. This problem is probably a lot greater when you consider that there are now over 20 million people over 60 in the UK.
In response to an obvious need to make things that bit easier, Sky has launched a remote control specifically designed to help older customers, people with visual impairments and those with limited dexterity: the Sky+ Remote Control - Easy Grip.
It offers all the familiar features of the iconic Sky+ remote in two variants with different battery door options - either a textured easy-grip door or a hand strap option to help customers with dexterity problems. Both versions have the additional benefits of:
• larger and bolder graphics for easier button identification
• raised contoured buttons with more reference points for easier button identification for visually impaired users
• increased colour contrast between buttons and body of the remote
• compatibility with all Sky+ and Sky boxes.
It was shaped by research conducted by Sky in conjunction with Scope at Beaumont College, Age Concern and disability research agency Ricability to meet the needs of customers with both minor impediments and a range of disabilities including motor control and cognitive impairment.
Sky is the first UK broadcaster to launch an inclusive remote control that specifically addresses problems some viewers have operating their TV remote. Sky+ Remote Control - Easy Grip adds yet another exclusive feature to our range of accessibility services, bringing us another step closer to making Sky the most user-friendly TV service in the world.
Sky+ Easy Grip Remote Control is now free of charge for our disabled customers. Existing customers can call Sky Accessible Customer Service on 08442 410333 or text phone number 08442 410535. Batteries and instructions are included.
Sky’s additional accessibility services include subtitles, sign language and audio description across 21 Sky channels. With a dedicated one-stop-shop for customer service, disabled customers can get alternative media and expert advice to suit their needs.
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